Policies & Terms and Conditions

Payment, Cancellation and Refund Policy
Full payment is required once we confirm availability for your requested event date and time. A valid credit card or debit card is required to guarantee and pay for your  Five Star Mobile Gaming reservation.   There will be a 30% cancellation fee of the GRAND TOTAL for all parties or events cancelled by the customer after payment is received.  There will be NO REFUND GIVEN for any event cancelled by the customer within 14 days of the event. In an emergency, please contact us and we’ll make every effort to reschedule your event.

Privacy Policy
Five Star Mobile Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

Travel Surcharge
A Travel surcharge will apply for locations further than 20 miles from Dover Delaware to cover the driver’s time, fuel, and tolls cost. See our Service Area Page for more information.

Delays: 

Although Five Star Mobile Gaming strives to arrive to each event early there are unforeseen circumstances which may impede our timely arrival such as (traffic, accidents, mechanical failure, technical difficulties, etc) in the event that such circumstance occurs Five Star Mobile Gaming holds the right to accommodate its clients with non-monetary compensation by adding the lost time to the back end of their event or outright rescheduling the event entirely. 

Damage and/or Injury
Neither Five Star Mobile Gaming nor any of its employees, agents or contractors shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage.

Additionally, Five Star Mobile Gaming reserves the right to charge the client’s credit card or invoice client and client agrees to pay for damages, theft or loss to the trailer or equipment resulting from accidental, careless or willful damage of same by client’s guests. Trailer equipment shall include, but not be limited to, the mobile gaming bus, seating, video game systems, televisions, game controllers and game discs. Five Star Mobile Gaming, their employees, agents or contractors assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
Inclement Weather

Five Star Mobile Gaming is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, heavy snow or rain, very high winds, flooding etc,) we may (and reserve the right to) reschedule your service for safety. Should you decide to cancel your event the 30% cancellation fee will be applied. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated ice/snow/rain/wind storm) please contact us to begin the rescheduling.

Supervised Children
Five Star Mobile Gaming does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under the age of 8 require a parent or responsible adult in the game theater at all times. 

Food or Drinks
In order to provide you the absolute cleanest and best video game experience possible and protect our equipment, Five Star Mobile Gaming does not allow any food or drinks into the video game theater.

Pictures
While your party is in effect the Game Coach may take pictures of the party from inside the trailer. We sometimes use these photos on our web site and in our social media feeds. You are welcome to download any photos of your event from any our of our social media pages. (We never identify children by name or specific location, but you are welcome to tag yourselves in photos if desired.) If you do not want our Game Coach taking these pictures or posting them on the Fan Page please let the Game Coach know prior to the start of your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

Alcohol or Drugs
You may serve alcohol at aFive Star Mobile Gaming event or party.  However, we may, and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if behavior becomes unruly or disruptive.  Drugs of any sort will not be tolerated in or around Five Star Mobile Gaming equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

Tips
The Game Coach is there to make sure that your group is making the most of your high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea but not required.

Truck and Trailer
When the Five Star Mobile Gaming bus pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object.)  Let us know if you have a preferred spot for us. We might also have to block a driveway.  Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. 

Game Ratings
Five Star Mobile Gaming will try to play only the games or game types that you allow. The game theater has games of all ratings and can accommodate many tastes and levels of play. Five Star Mobile Gaming can only check with the Party Host or Hostess with regard to allowed game ratings.
We do our best to adhere to the wishes of the Party Host or Hostess, parents and/or adults as to what types of games or game ratings are allowed during an event. It is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.

Booking any party or event with Five Star Mobile Gaming constitutes your agreement with these policies.